Kathy Elkins, Grandmother, sent an email to Ly Dinh, Deputy Regional Administrator July 18, 2024 at 2:45 PM with the list of concerns about the Supervisor who repeatedly misrepresented facts, did not competently manage the case and even in her first and letter and her second letter from the appeal continued to suggest reasons for a skull fracture were reasons for a bruise and that there was a third intake. 

There are many more outrageous things that are not even listed here and that he has access to in the file. later learned that that the CPS records show even more concerning actions by her. 

Kathy wrote "I am informing you to make sure you have an opportunity to review and respond to the claims I make before I pursue further action with other authorities." and I ended it with ""I realize that you can not respond to me other than to acknowledge receipt of this email. "

His response?

"Thank you Kathy for your email. It has been received and will be case noted into the file."  at 8:30 AM, the next morning 7/19/24.

He could have written "Thank you. I acknowledge receipt" but instead it appears he wanted to make it clear that he was not going to do anything other than case note it in the file which is very disappointing.